Shipping Policy

Last updated: 12 November 2026

KATIVA BEAUTY currently ships to selected destinations using fulfilment and shipping partners.

1. Shipping Rates

The shipping rates currently offered are:

• Portugal: €5.99 per order.

• Portugal: Free shipping on orders of €45 or more.

• European Union: Free shipping.

• United States: Free shipping.

Available destinations and applicable shipping options are displayed at checkout. If a destination is not available at checkout, we are currently unable to accept an order for that destination.

2. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing and dispatch times may vary depending on product availability, warehouse location and fulfilment arrangements.

Some orders may be dispatched by third-party fulfilment partners on behalf of KATIVA BEAUTY.

3. Delivery Times

Delivery estimates, where available, are displayed during checkout or in the relevant product information.

Delivery estimates are not guaranteed delivery dates. Delays may occur due to customs procedures, carrier operations, weather conditions or other circumstances beyond our reasonable control.

4. Order Tracking

Where tracking information is available, it will be provided by email or through the relevant order information.

Tracking updates may take some time to appear after dispatch.

5. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if you notice an error in your shipping details. We cannot guarantee that changes can be made after an order has entered processing or dispatch.

6. Customs and Import Charges

For deliveries outside the European Union, customs duties, import taxes or other charges may apply depending on the destination and applicable law.

Any applicable charges and responsibilities will be handled in accordance with the information provided at checkout and the laws applicable to the order.

7. Missing or Damaged Deliveries

If your parcel has not arrived within the estimated delivery period, or arrives damaged, please contact us at leonardopinto.store@gmail.com with your order number and relevant details.

We will investigate the issue with the relevant shipping or fulfilment partner and assist you in accordance with applicable law.

8. Contact

KATIVA BEAUTY
Email: leonardopinto.store@gmail.com
Website: https://kativabeauty.store
Address: R. de Recarei, 865, 4465-730 Leça do Balio, Portugal